Customer Self-Care Portal
Online payment available
View Nirvana branch locations
Download electronic bills and official statements
Check purchase records and payment period
What is MyNirvana
MyNirvana offers a more secure, efficient, and convenient way for customers to make online payments, track purchase records and payment deadlines, download electronic invoices and statements, and locate nearby branches anytime, anywhere.
Quick
All you need is an internet connection to access information and perform transactions.
Convenient
Easily accessible through any mobile or computer device, any time and place.
Simple
User-friendly interface and easy to use
How to register MyNirvana
MyNirvana is a customer self-care portal for Nirvana Asia Group customers. It can be easily accessed via the website or the mobile application (MyNirvana app).
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MyNirvana:
The one-stop customer self-care portal for the digital era
As we step into the digital era, modern consumers’ demands for convenience, efficiency, and security have increased. Understanding the market trends and changing customer needs, Nirvana Asia Group has specially developed and launched a modernised customer self-care portal — MyNirvana.
The primary goal of introducing the MyNirvana platform is to simplify service processes and enhance the customer experience in line with the pace of modern life. Through this platform, users can manage matters related to their purchased products anytime and anywhere, whether it’s making online payments, checking purchase records, viewing account information, or accessing relevant documents. MyNirvana offers a one-stop solution for all these needs.
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Additionally, agents can use MyNirvana to better serve their customers and address any issues they may face. For example, customers can track payment statuses and promptly address the issue and receive the necessary assistance in case of any unexpected situations. With increasing attention on internet security, ensuring the safety and privacy of all data has been a primary focus in the development of MyNirvana. The platform employs multiple layers of security measures to guarantee data safety, giving customers peace of mind while using the service.
MyNirvana is part of Nirvana Asia Group’s efforts to accelerate digital transformation in the post-pandemic era. By integrating comprehensive modern and digital approaches, the platform enhances the competitiveness of our services in the market, improves internal operational and management efficiency, and elevates the quality of our after-sales service. As technology continues to advance and customer needs evolve, Nirvana Asia Group will keep optimizing and upgrading the MyNirvana platform, continuing to set industry standards and providing customers with superior and efficient service experiences.
FAQ
Who can register for MyNirvana?
Any individual who has purchased Nirvana’s products can register for MyNirvana.
Why are customers encouraged to register for MyNirvana?
Customers can log on to MyNirvana anywhere, and at anytime. It is a faster, more convenient and more secure way for customers to check, update and make payments.
Benefits of registering a MyNirvana account.
By logging on to their MyNirvana account via apps or website (https://mynirvana.nvasia.com.my:5443/cscp/en/), customers can have a full list of purchased products with details such as file number, purchased date, purchase amount, or possible outstanding amount.
Accessing and downloading Official Receipts (OR)
Customers can access and download Official Receipts for each Nirvana product payment transaction via MyNirvana (for detailed instructions, please click on the video link).
What can the customer do if there are any changes on their debit or credit card instalment details?
Customers are advised to contact the nearest Nirvana branch or site office or email car_admin@nvasia.com.my to request for the Direct-Debit Authorization Form. Fill up the form with the relevant details and then submit the completed form to the same email address.
How to register for MyNirvana?
There are 2 ways to register; either via website https://mynirvana.nvasia.com.my:5443/cscp/en/ or by downloading the MyNirvana apps (for detailed instructions, please click on the video link).
What is required to register for MyNirvana?
Firstly, only the purchaser can register for MyNirvana. Secondly, the purchaser’s personal I/C number, valid mobile phone number and e-mail address are required for the validation process during registration.
Accessing and downloading the Statement of Account (SOA)
Customers can access and download the Statement of Account for each purchased product via MyNirvana (for detailed instructions, please click on the video link).
What can the customer do if there are any payment discrepancies?
Customers are advised to email any proof of payment (i.e. credit card statement, bank-in slip, official receipt etc.) to car_admin@nvasia.com.my for verification.
How can the customer locate or contact the nearest Nirvana branch?
You may locate the nearest Nirvana branch, site office and contact details at https://www.nirvana.com.my/resources/branches/ .
