We felt a great sense of being well taken care and strong support from the moment of Mother’s passing in the hospital until the final day when we went back home. We believed Mother has the well deserved ceremonial for her final journey in the presence of our families and friends.
Being well taken care and strong support
On Behalf of my family, we will like to convey great appreciation to the teams at Nirvana ( headed by Mr James Tan) on the recent passing of our Beloved Mother at Location N07 on 21-23 November 2020.
In particular, I would like to convey my appreciation to our service consultation ShanZhi who supported and guided our entire process of the funeral rites over the couple of days. Shan Zhi ‘s service is truly remarkable and professional. From the moment we met him, he made sure we know that we can count on him and never fails to fulfill all our requests at any time of the day. One thing which impresses me is that ShanZhi always takes the time to explain what we are doing or why need to do certain process.
On the last day, ShanZhi followed us back home with the Monk, set up the offering alter and made sure we are well settled before leaving. We felt a great sense of being well taken care and strong support from the moment of Mother’s passing in the hospital until the final day when we went back home. We believed Mother has the well deserved ceremonial for her final journey in the presence of our families and friends.
Also i have to add that at times of Covid, most of our families are stuck in Singapore and not able to be with us. The teams at Nirvana were in hand to set up zoom facilities at the Funeral Hall and made sure we are connected to our family in Singapore at all times or whenever we need to.
Shan zhi, knowing that it is only down to My husband and I juggling the entire thing, made sure that he was always on hand to help. He always say “Don’t worry, when time comes I will remind you again” or “Leave it to me”.
We also have to compliment Nirvana on the process of conducting the Final rites. I appreciate how the rituals has been catered to practical modern lifestyle, yet grounded by traditions and respected the Buddhism way of teaching. As mentioned earlier, we are educated and guided every step of the way and this is very helpful to eliminate doubts.
Once again, our sincere gratitude to all that has made our experience a memorable one. We wish Nirvana all the best and THANK YOU for being there.
An excerpt from our customer’s letter