Heartfelt appreciation for the commitment and professional service

We want to express our heartfelt appreciation for the commitment and professional service rendered by Jessica and Fook for the wake of our beloved mother. Some may find it a taboo to pre-plan funerals but on hindsight fortunately our late mother had the foresight to plan ahead. We were in grief and shock when our mother just passed on but fortunately we have Jessica and Fook to walk us through the entire process and the funeral was completed so quickly and seamlessly from the point when we just informed them of our mother’s death. Their professionalism is clear to us and we are also most grateful for their unwavering support even though our late mother’s death occur amidst the Christmas festivities, Covd-19 pandemic and at midnight. So we will definitely recommend Nirvana services to our friends and family.

From the moment they were informed, they were very prompt to respond and coordinate the collection of her body and the subsequent embalming process. The white angels did a fantastic job to clean our late mother’s body and beautify  her so much so that she only looked like she was sleeping. During the funeral, we were able to focus on commemorating our late mother as they took care of all the logistics in the background. Whenever we have some adhoc request, they will try their best to fulfill it. They also help us to take lots of photos so that we know what was going on and for our keepsake. Even after the conclusion of the funeral, they will reach out to follow up to tie up loose ends. The funeral was very well planned and executed and will remain a lasting good memory of our mother being laid to rest.

Most of all, the human touch and empathy are not lost to us even though it was only a professional duty and that has made all the difference. May God bless their good heart for helping families in their moment of grief. Thumbs up to Jessica and Fook and Happy New Year to all at Nirvana!