Information for Malaysians
What to do when a loved one dies
The loss of a loved one is an inevitable life experience for everyone as we grow up, but we must always be brave enough to face and accept it. With birth comes death, and with growth comes decline. This experience may give us a new appreciation for life. With that said, how do we prepare for the death of a loved one?
Step 1: Contact our professional authorised agent or call our customer careline immediately
In the unfortunate demise of a loved one, you can immediately contact one of our agents or call our customer careline to have a professional handle all matters, including applying for a death certificate. Whether the death is natural, a result of illness or an accident, the first thing in the administrative procedure is to apply for a death certificate as proof of death and then proceed with the subsequent funeral matters.
Step 2: Plan the funeral details
You can discuss the planning and arrangement of the funeral with our professional service personnel. Our professional service personnel will execute the planning for the memorial parlour, funeral ceremony, paperwork and relevant religious clergy in accordance with the family’s wishes; so that the family do not need to worry about other matters during the mourning period.
Step 3: Burial or cremation
Choose burial or cremation according to the wishes of the deceased, or make proper arrangements according to the wishes of the family.
Step 4: Choose the final resting place
If you choose cremation, you can choose a final resting place for the deceased according to the wishes of the deceased or the choice of the family after the ceremony.
Step 5: Mourning rites / Memorial day observances
After the funeral ceremony, the family can pay respects to the deceased on the first seventh day, the hundredth day and others to express their grief and mourning for the deceased.
Expressing grief after the death of a loved one is normal, a natural expression of emotion, and this grief will last for a period of time. After this however, we must accept the truth, overcome the grief and get back on the path. It is also the greatest comfort for the deceased for loved ones to continue living well.
we will become a star in the sky, becoming one among a sea of twinkling lights. We can always see our loved ones and friends in the night sky, so we won’t be alone
there is a traditional proverb for worship, that it is hoped that people should drink water and think of the source, and to pay careful attention to one’s parents’ funerary rites and to worship one’s ancestors. The children and descendants must remember that they owe it to the sacrifices of their ancestors that they get to enjoy the shade of the great trees and the fruits of their labour!
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