We would like to express our gratitude on the outstanding and exceptional customer service that you provided on our late father’s funeral especially Mr. Chai Teen.

 

Outstanding and exceptional customer service 

On behalf of my family, we would like to express our gratitude on the outstanding and exceptional customer service that you provided on our late father’s funeral especially Mr. Chai Teen. We were so impressed with his (Shan Zi) patience in explaining all the details to our family, provided responses to clear our doubts and delivered prompt actions to ensure it ran smoothly during this pandemic situation. We are all very proud of you to have such an employee with you and appreciate your dedication and commitment. Your service is definitely important to us and it brought calm and comfort to our family.

Thank you very much. Keep up the good work!

Ivy Chai and family

July 14, 2021

An excerpt from our customer’s letter